FAQ

We have a 100% Satisfaction Guarantee and will correct any mistakes made in the printing process and will resend your check order. If you're still not satisfied, we will gladly refund the purchase price.

You may complete the online ordering process and submit it to Checks.com over the Internet. For instructions on how to place your order online, visit our "How To Order" page.

For security reasons, all online orders are subject to verification. You may pay for an online order with any of the four major credit cards (MasterCard, Visa, American Express, or Discover).

You are still able to place your order online as long as the information you provide matches what your bank has on file (name, address and account numbers).

If you experience this problem, please abbreviate words such as North, South, Street, Avenue, Road, Place, Drive, and etc.

Yes. However, for privacy reasons Checks.com recommends that you avoid putting your driver's license and/or social security number on checks.

YES! Simply indicate the changes online during the ordering process. For security purposes, Checks.com will contact your financial institution to verify that the name change is indicated on your account.

*Please note, additional verifications may cause a delay in your order.

A MICR Specification Sheet is a document used to correctly encode checks and deposit slips. It provides documentation of the proper numbers and spacing (which is very important) so that your checks will scan correctly at your financial institution.

We will obtain the bank name and address to print from the routing code you enter.

In order to protect your security, we cannot ship check orders to a different address than the one imprinted on your order. This is one of the ways Checks.com ensures the security and protection of your personal and financial information.

We currently do not offer Business and Computer checks, but plan to add these checks soon.

All of our current check designs tear from the top.

At this time, you cannot see an online preview of how the checks you are ordering will look. We intend to add this capability soon.

One-part Personal Top Tear checks: 150 per box
Duplicate Personal Top Tear checks: 125 per box

The colors used on checks must be muted to be in compliance with industry specifications to allow for accurate processing by financial institutions.

Duplicate Checks are manufactured into pads of alternating sheets of carbonless check paper and lighter identically numbered plain paper. The carbonless check paper automatically records every transaction onto the following sheet of plain paper to create a permanent reference copy of every check you write. The entire line of Checks.com is available in your choice of one-part or duplicate checks.

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. We use the following equation:

Time to Verify Account Information + Time to Produce Order + Delivery Method Ship Time = Total Delivery Time

Example: A check order that has been verified & produced (2 to 5 days) and is sent via Standard delivery (7 to 14 days) will arrive in 9 to 19 business days.

Domestic orders can be sent via Standard, Trackable, Guaranteed 2-Day, or by Overnight Shipping. These selections may be made on the delivery options page of the site order process. Use the following table to calculate your total ship time.

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 days after verification and printing.

YES! Customers who place their order online will receive an electronic E-mail Order Confirmation.

No, our pricing is the same for all customers regardless of how many times they have ordered.

YES! Checks.com offers the convenience of ordering Checkbook Covers, Address Labels, and other accessories online.

PLEASE NOTE: Accessory items are subject to applicable per item Handling fees.

Taxes are currently collected for Colorado residents only.

For servicing your account, NOTHING! However, when you order checks directly from Checks.com, you could SAVE 50% (or more) compared to purchasing your checks through the bank. Plus, you can choose from over 120 top exclusive designs.

If you want to send an E-mail to Checks.com and you are not on our Web site, send it to: Info@Checks.com

If you are on our website: Contact Us

Please be sure to include your full name and address as listed on your checks.

For Customer Service questions, please call 1-800-210-0466.

Our website was designed to function most effectively with Netscape Navigator 4+ or Internet Explorer 4+. Customers with other types of browsers may experience errors during the ordering process due to the large amount of information needed to process your check order. Also, the Internet itself experiences slow downs and interruptions. Check with your Internet Service Provider regarding the current condition of the Internet. If you receive an error message, wait a few moments and try again.

If an error message occurs, please try again at a later time. Because we strive to provide Customers with an error free online experience, we apologize for any inconvenience.

We want to resolve the problem as quickly as possible. Please E-mail us, or call us and provide the following information:

• Date and time problem occurred
• Operating system (e.g. Windows 3.1, Mac System 8)
• Browser (e.g. Netscape Navigator 4.0, Internet Explorer 5.0)

Checks.com uses the most advanced security features in the industry for your checks.

• MicroPrint Signature Line appears as a dotted line when photocopied.
• Chemical Protection stains or spots appear with chemical alteration.
• Erasure Protection appears when document is erased.
• Security Screen on back of check.

We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

• Server Authentication-keeps out imposters.
• Privacy using encryption-keeps out eavesdroppers.
• Data Integrity-keeps out vandals.

YES! Checks.com guarantees that your bank account information will remain confidential and be used only to produce your financial documents.