FAQ

Categories
Ordering Information
Question and Answer
What is your return policy?

We have a 100% Satisfaction Guarantee and will correct any mistakes made in the printing process and will resend your check order. If you're still not satisfied, we will gladly refund the purchase price.

Question and Answer
How do I place an order with Checks.com?

You may complete the online ordering process and submit it to Checks.com over the Internet. For instructions on how to place your order online, visit our "How To Order" page.

For security reasons, all online orders are subject to verification. You may pay for an online order with any of the four major credit cards (MasterCard, Visa, American Express, or Discover).

Question and Answer
I just opened my bank account and don't have any Checks, Deposit Slips, or a Reorder Form to send. How do I order?

You are still able to place your order online as long as the information you provide matches what your bank has on file (name, address and account numbers).

Question and Answer
How do I know what branch is used for my bank?

The routing number you entered will provide us with all the necessary information for your financial institution.

Question and Answer
My apartment number and address won't fit on the line?

If you experience this problem, please abbreviate words such as North, South, Street, Avenue, Road, Place, Drive, and etc.

Question and Answer
Can my driver's license number be printed on my checks?

Yes. However, for privacy reasons Checks.com recommends that you avoid putting your driver's license and/or social security number on checks.

Question and Answer
I recently changed my name. Can I make this change on my check order?

YES! Simply indicate the changes online during the ordering process. For security purposes, Checks.com will contact your financial institution to verify that the name change is indicated on your account.

*Please note, additional verifications may cause a delay in your order.

Question and Answer
What is a MICR Specification Sheet?

A MICR Specification Sheet is a document used to correctly encode checks and deposit slips. It provides documentation of the proper numbers and spacing (which is very important) so that your checks will scan correctly at your financial institution.

Question and Answer
Where do I enter my bank name and address?

We will obtain the bank name and address to print from the routing code you enter.

Question and Answer
What if I want my checks shipped to a different address?

During the checkout process you can choose the change my shipping address option and have your checks shipped to a different address.

Product
Question and Answer
Do you offer Business Checks and Computer Checks?

We currently do not offer Business and Computer checks, but plan to add these checks soon.

Question and Answer
Do your checks tear from the side or from the top?

All of our current check designs tear from the top.

Question and Answer
How many checks are in a box?

One-part Personal Top Tear checks: 125 per box
Duplicate Personal Top Tear checks: 100 per box
 
Question and Answer
Why are my checks lighter than they appeared online?

The colors used on checks must be muted to be in compliance with industry specifications to allow for accurate processing by financial institutions.

Question and Answer
What are Duplicate Checks?

Duplicate Checks are manufactured into pads of alternating sheets of carbonless check paper and lighter identically numbered plain paper. The carbonless check paper automatically records every transaction onto the following sheet of plain paper to create a permanent reference copy of every check you write. The entire line of Checks.com is available in your choice of one-part or duplicate checks.

Shipping
Question and Answer
When will I receive my checks?

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. We use the following equation:

Time to Verify Account Information + Time to Produce Order + Delivery Method Ship Time = Total Delivery Time

Example: A check order that has been verified & produced (3 to 5 business days) and is sent via Trackable delivery (4 to 6 business days) will arrive in 7 to 11 business days.

Domestic orders can be sent via Standard, Trackable, Guaranteed 2-Day, or by Overnight Shipping. These selections may be made on the delivery options page of the site order process. Use the following table to calculate your total ship time.

Delivery Method
Arrival Time after Verification & Production
Standard Delivery*
Your checks will arrive within 10 business days after verification & printing.
Trackable Delivery
Your checks will arrive in 4 to 6 business days after verification & printing.
Guaranteed 2-Day
Your checks are guaranteed to arrive in 2 business days after verification & printing. (No PO Boxes)
Overnight Delivery
Your checks are guaranteed to arrive the following business day after verification & printing.

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 business days after verification and printing.

Question and Answer
Will I receive an electronic E-mail Order Confirmation?

YES! Customers who place their order online will receive an electronic E-mail Order Confirmation.

Question and Answer
Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?

Checks.com utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com

Pricing
Question and Answer
Do you have higher pricing for returning customers?

No, our pricing is the same for all customers regardless of how many times they have ordered.

Question and Answer
Can I place an Internet order for just accessory items?

YES! Checks.com offers the convenience of ordering Checkbook Covers, Address Labels, and other accessories online.

PLEASE NOTE: Accessory items are subject to applicable per item Handling fees.

Question and Answer
How are taxes calculated on orders?

Taxes are currently collected for Colorado, Kansas, Maryland, New Jersey and Ohio residents.

Question and Answer
What is the difference in Checks.com checks and the ones I order from my bank?

For servicing your account, NOTHING! However, when you order checks directly from Checks.com, you could SAVE 50% (or more) compared to purchasing your checks through the bank. Plus, you can choose from over 65 top exclusive designs.

Contact Us
Question and Answer
How can I send an E-mail to Checks.com?

If you want to send an E-mail to Checks.com and you are not on our Web site, send it to: Info@Checks.com

If you are on our website: Contact Us

Please be sure to include your full name and address as listed on your checks.

For Customer Service questions, please call 1-800-210-0466.

Question and Answer
I am having trouble completing an online order. What's wrong?

Our website was designed to function most effectively with Netscape Navigator 4+ or Internet Explorer 4+. Customers with other types of browsers may experience errors during the ordering process due to the large amount of information needed to process your check order. Also, the Internet itself experiences slow downs and interruptions. Check with your Internet Service Provider regarding the current condition of the Internet. If you receive an error message, wait a few moments and try again.

Question and Answer
What do I do if I get an error message?

If an error message occurs, please try again at a later time. Because we strive to provide Customers with an error free online experience, we apologize for any inconvenience.

We want to resolve the problem as quickly as possible. Please E-mail us, or call us and provide the following information:

  • Date and time problem occurred
  • Operating system (e.g. Windows 3.1, Mac System 8)
  • Browser (e.g. Netscape Navigator 4.0, Internet Explorer 5.0)
Security
Question and Answer
What security features do you offer on your checks?

Checks.com uses the most advanced security features in the industry for your checks.

  • MicroPrint Signature Line appears as a dotted line when photocopied.
  • Chemical Protection stains or spots appear with chemical alteration.
  • Erasure Protection appears when document is erased.
  • Security Screen on back of check.
Question and Answer
Why should I feel safe when entering my bank information and credit card information?

We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

  • Server Authentication-keeps out imposters.
  • Privacy using encryption-keeps out eavesdroppers.
  • Data Integrity-keeps out vandals.
Question and Answer
Will my financial information remain confidential?

YES! Checks.com guarantees that your bank account information will remain confidential and be used only to produce your financial documents.

Question and Answer
What is EZ Shield Plus?

EZ Shield Plus is the only service that delivers both check fraud protection and identity restoration, within a 2 year period. EZ Shield Plus provides up to $25,000 in check fraud reimbursement within 72 hours of validated. Should you become a victim of identity theft, you will receive help from a licensed and certified personal advocate who specializes in identity restoration.

Photo Upload
Question and Answer
What are the file size requirements?

There are three size requirements for Checks.com Custom Photo Products: 1. Pictures must be at least 432 pixels wide and 198 pixels tall. 2. Pictures must be at least 36 dpi (dots per inch) 3. Pictures must be under 4MB in file size

Question and Answer
What is resolution?

Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Checks.com Custom Photo Products. Image resolution is measured in pixels.

Question and Answer
What is a pixel?

Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.

Question and Answer
What file types are accepted?

We accept the following file types: .JPG, .JPEG, and .BMP files.

Question and Answer
Why won't my photo upload?

Your photo may not upload for the following reasons: 1. The file format is incorrect. The formats allowed are .JPG, .JPEG, and .BMP. 2. The image size is too large or too small. 3. File size is too large. Files must be 4MB or smaller. 4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.

Question and Answer
Can all Checks.com Custom Photo Products be printed in full color?

Yes. If you upload a full color photograph, your products will be printed in full color. If a black and white photo is submitted, your products will be printed in black and white. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations.

Question and Answer
Can I get more than one picture printed?

Yes. You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.

Question and Answer
Will you accept professional photographs or photos from magazines or other printed materials?

By submitting your order, you agree to defend and indemnify Checks.com from any claims that any person or entity may assert against Checks.com for any copyright or trademark infringement.

Question and Answer
Can I supply a disk with the photo I wish to use on my Checks.com Custom Photo Products?

At the present time, orders for photo products are only accepted through our website.

Question and Answer
Why are the images on my checks so light?

The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

Question and Answer
What type of photos work best?

Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards.

Question and Answer
Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?

Your photos are not saved once the order has been submitted. To reorder your Checks.com Custom Photo Products, you must return to our website & re-upload your photos.

Question and Answer
If there is a flaw in my photo, can you fix it?

We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading.

Question and Answer
Will my photos be used without my permission?

No. We will not use your photo(s) for any purpose, other than to manufacture your order, without your express written permission.