Ordering Information

What is your return policy?

Checks.com has a 100% Satisfaction Guarantee. Therefore, we will always correct any mistakes made in the printing process and resend your check order. If you’re still not satisfied, we will work with you to get it right.

How do I place an order with Checks.com?

You may complete the ordering process on the Checks.com website. For instructions on how to place your order online, please visit our How to Order page.

For security reasons, all online orders are subject to verification. You may pay for an online order with any of the four major credit cards (MasterCard, Visa, American Express, or Discover).

I just opened my bank account and don’t have any Checks, Deposit Slips, or a Reorder Form to reference. How do I order?

You are still able to place your order online as long as the information you provide matches what your bank has on file (name, address, and account numbers).

How do I know what branch is used for my bank?

When you provide us with your routing number from the bottom line of a check, that will provide us with all of the necessary information for your financial institution.

My apartment number and address won’t fit on the line?

If you are experiencing this problem, please abbreviate words such as North, South, Street, Avenue, Road, Place, Drive, etc.

Can my driver’s license number be printed on my checks?

Although you are able to, for privacy reasons Checks.com recommends that you avoid putting your driver’s license and/or social security number on your checks.

I recently changed my name. Can I make this change on my check order?

YES! Simply indicate the changes online during the ordering process. For security purposes, Checks.com will contact your financial institution to verify that the name change is indicated on your account.

*Please note, additional verifications may cause a delay in your order.

What is a MICR Specification Sheet?

A MICR Specification Sheet is a document used to correctly encode checks and deposit slips. It provides documentation of the proper numbers and spacing (which is crucial) so that your checks will scan correctly at your financial institution.

What if I want my checks shipped to a different address?

During the checkout process you can choose the change my shipping address option and have your checks shipped to a different address.

Product

Do you offer Business Checks and Computer Checks?

We currently do not offer Business and Computer checks.

Do your checks tear from the side or from the top?

All of our current check designs tear from the top.

How many checks are in a box?

One-part Personal Top Tear checks: 125 per box

Duplicate Personal Top Tear checks: 100 per box

Why are my checks lighter than they appeared online?

The colors used on checks must be muted to be in compliance with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all your financial institution’s regulations.

What are Duplicate Checks?

Duplicate Checks include carbonless check paper that imprints the check you are writing onto a second piece of paper that you keep for your records. Therefore, every check produces an automatic copy, which means you no longer need to record every check when you write it. The entire line of Checks.com designs are available in your choice of one-part or duplicate checks.

Shipping/Order Tracking

When will I receive my checks?

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. Please refer to the following graph:

When Will I Receive Checks - Click to learn more

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 business days after verification and printing.

Will I receive an electronic E-mail Order Confirmation?

A confirmation page will appear upon placing an order to confirm the transaction. You will also receive a confirmation e-mail containing the same information for your records.

Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?

Checks.com utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com

Pricing

Do you have higher pricing for returning customers?

No, our pricing is the same for all customers regardless of how many times they have ordered.

Can I place an Internet order for just accessory items?

YES! Checks.com offers the convenience of ordering Checkbook Covers, Address Labels, and other accessories online.

PLEASE NOTE: Accessory items are subject to applicable per item Handling fees.

How are taxes calculated on orders?

Taxes are currently collected for Colorado, Kansas, Maryland, New Jersey and Ohio residents.

What is the difference in Checks.com checks and the ones I order from my bank?

For servicing your account, there is no difference. Checks.com meets all bank specifications in compliance with American National Standards Institute (ANSI) standards. Our products are carefully selected with you in mind, so we provide more than 75 of the best check designs available anywhere — including fresh new trends, classic favorites, and some of the most popular licensed designs. In addition to great selection, we also offer a complete line of checkbook covers and check-related accessories. Checks.com is the right choice when it comes to the highest standards for security and quality in the check industry.

Contact Us/Site Questions

How can I send an E-mail to Checks.com?

If you want to send an E-mail to Checks.com and you are not on our Web site, send it to: Info@Checks.com

If you are on our website: Contact Us

Please be sure to include your full name and address as listed on your checks.

For Customer Service questions, please call 1-800-210-0466.

I am having trouble completing an online order. What's wrong?

If you are having difficulties ordering online, visit our How to Order page.

What do I do if I get an error message?

Because we strive to provide customers with an error free online experience, we apologize for any inconvenience. If an error message occurs, please try again to verify your information was entered correctly and it was not a typo.

We want to resolve the problem as quickly as possible. Please E-mail us, or call us and provide the following information so we can fix the issue:

  • Date and time problem occurred
  • Operating system (e.g. Windows, Mac System)
  • Browser (e.g. Internet Explorer, Chrome, Firefox)
  • Summary of problem

Security

What security features do you offer on your checks?

Checks.com uses the most advanced security features in the industry for your checks.

  • MicroPrint Signature Line appears as a dotted line when photocopied.
  • Chemical Protection stains or spots appear with chemical alteration.
  • Erasure Protection appears when document is erased.
  • Security Screen on back of check.

Why should I feel safe when entering my bank information and credit card information?

We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

  • Server Authentication-keeps out imposters.
  • Privacy using encryption-keeps out eavesdroppers.
  • Data Integrity-keeps out vandals.

Will my financial information remain confidential?

YES! Checks.com guarantees that your bank account information will remain confidential and be used only to produce your financial documents.

What is EZShield PRO?

EZShield PRO is a comprehensive service that helps protect you from fraud and identity theft with ID Restoration Pro and protects your checks with Check Fraud Protection. The service also provides you with data breach and security threat notification emails, monthly activity reports via email, and a personalized, web-based dashboard. Plus, if you are a victim of check fraud, EZShield will deliver up to $25,000 in advanced funds within 72 hours so that you don’t have to worry about how you will pay your bills while a dedicated, certified Resolution Specialist helps to resolve the issue.